Refund policy

Return & Refund Policy

Thank you for shopping at Capthry. We take immense pride in curating high-quality items for our customers. To ensure a fair and secure shopping experience, we offer a dedicated Return, Exchange, and Refund window under specific conditions.

1.Eligibility for Returns, Exchanges, or Refunds
We offer a **100% full refund or product exchange** strictly if your order meets any of the following criteria:

Incorrect Product Received: The item shipped to you does not match the product description, brand, or specifications of what you ordered.
Damaged or Poor Condition: The product arrives structurally damaged, defective, or is not in wearable/usable condition upon delivery.

2. Reporting Timelines & Conditions
To be eligible for an exchange or a 100% refund, the following terms must be met:
Timeframe: You must notify our customer support team within 48 hours of receiving your package. 
Product Condition: The item must be unused, unwashed, and in the exact same condition that you received it, with all original tags and packaging intact.
Proof Required:  Customers are requested to provide clear photographs or a short unboxing video showing the damage or incorrect item to help us process your request faster.

3. How the Process Works
1. Initiate a Request: Contact us at [capthry@gmail.com] with your Order ID and proof of damage/incorrect item.
2. Reverse Pickup: Once approved, we will arrange a reverse pickup from your address at no additional cost to you.
3. Resolution: Upon receiving and inspecting the returned item, we will immediately process your choice of:
   * A brand new **Exchange** for the correct item, or
   * A **100% Full Refund** credited back to your original payment method. 

4. Refund Timelines
Once your refund is approved, the credit will automatically be applied to your original method of payment (Debit Card, Credit Card, UPI, or Net Banking) within **5 to 7 business days**, depending on your bank's processing cycles.